/* ===== Reset local (não afeta o resto do site) ===== */
.ouvidoria-page, .ouvidoria-page *{
  box-sizing: border-box;
}

/* ===== Checkbox premium ===== */
.ouvidoria-check{
  display:flex;
  align-items:center;
  gap:12px;
  cursor:pointer;
  user-select:none;
  margin: 6px 0 16px;
  color:#333;
  font-size:14px;
}

/* esconde o checkbox padrão (tema não quebra mais) */
.ouvidoria-check input{
  position:absolute;
  left:-9999px;
  opacity:0;
}

.check-ui{
  width:20px;
  height:20px;
  border:2px solid #f57c00;
  border-radius:5px;
  background:#fff;
  position:relative;
  flex: 0 0 auto;
}

.ouvidoria-check input:checked + .check-ui::after{
  content:"";
  position:absolute;
  left:4px;
  top:1px;
  width:6px;
  height:11px;
  border-right:3px solid #f57c00;
  border-bottom:3px solid #f57c00;
  transform: rotate(45deg);
}

.check-label{
  font-weight:700;
  color:#333;
}

/* ===== Anônimo visual ===== */
.ouvidoria-form.is-anon input[readonly],
.ouvidoria-form.is-anon input:disabled{
  background:#ededed;
  color:#666;
}

/* ===== FAQ Premium (animado) ===== */
.ouvidoria-faq{
  margin-top: 14px;
}

.ouvidoria-faq .faq-item{
  border: 1px solid #e6e8ef;
  border-radius: 14px;
  margin-bottom: 12px;
  overflow: hidden;
  background: #fff;
  box-shadow: 0 10px 24px rgba(0,0,0,.06);
  transition: transform .25s ease, box-shadow .25s ease, border-color .25s ease;
}

.ouvidoria-faq .faq-item:hover{
  transform: translateY(-1px);
  box-shadow: 0 14px 30px rgba(0,0,0,.08);
}

.ouvidoria-faq .faq-item.is-open{
  border-color: rgba(245,124,0,.35);
  box-shadow: 0 18px 40px rgba(0,0,0,.10);
}

.ouvidoria-faq .faq-trigger{
  width: 100%;
  border: 0;
  background: linear-gradient(180deg, #ffffff, #fbfcff);
  padding: 18px 18px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 14px;
  font-weight: 900;
  color: #0b4ea2;
  cursor: pointer;
  text-align: left;
  outline: none;
}

.ouvidoria-faq .faq-trigger span{
  font-size: 15px;
  line-height: 1.3;
}

.ouvidoria-faq .faq-trigger:focus-visible{
  box-shadow: inset 0 0 0 3px rgba(11, 78, 162, .25);
}

.ouvidoria-faq .faq-arrow{
  width: 12px;
  height: 12px;
  border-right: 3px solid #f57c00;
  border-bottom: 3px solid #f57c00;
  transform: rotate(45deg);
  transition: transform .25s ease;
  flex: 0 0 auto;
  margin-left: auto;
}

.ouvidoria-faq .faq-item.is-open .faq-arrow{
  transform: rotate(-135deg);
}

/* =========================
   FAQ - TEXTO PREMIUM (UX)
   ========================= */

.ouvidoria-faq .faq-content{
  /* mantém sua animação, só refinando o visual */
  color: #1f2937;
}

.ouvidoria-faq .faq-content p{
  font-size: 14px;
  line-height: 1.85;
  color: #374151;
  margin: 0 0 12px;
  letter-spacing: .1px;
}

.ouvidoria-faq .faq-content p:last-child{
  margin-bottom: 0;
}

/* Destaque de termos (strong) estilo “badge” sutil */
.ouvidoria-faq .faq-content strong{
  color: #0b4ea2;
  font-weight: 900;
  background: rgba(11, 78, 162, .08);
  padding: 2px 8px;
  border-radius: 999px;
  white-space: nowrap;
}

/* Bloco de texto com “linha guia” elegante (deixa premium) */
.ouvidoria-faq .faq-content{
  position: relative;
}

.ouvidoria-faq .faq-content:before{
  content:"";
  position:absolute;
  left: 18px;
  top: 12px;
  bottom: 12px;
  width: 2px;
  background: linear-gradient(180deg, rgba(245,124,0,.55), rgba(245,124,0,0));
  border-radius: 2px;
  opacity: .9;
}

/* dá espaço para a “linha guia” */
.ouvidoria-faq .faq-content{
  padding-left: 30px; /* adiciona offset do guide */
}

/* Melhor separação entre parágrafos, com micro divisor */
.ouvidoria-faq .faq-content p + p{
  position: relative;
  padding-top: 10px;
}

.ouvidoria-faq .faq-content p + p:before{
  content:"";
  position:absolute;
  left: 0;
  top: 0;
  width: 56px;
  height: 1px;
  background: rgba(17, 24, 39, .08);
}

/* Links (se tiver) */
.ouvidoria-faq .faq-content a{
  color: #0b4ea2;
  font-weight: 800;
  text-decoration: none;
  border-bottom: 1px solid rgba(11, 78, 162, .35);
}

.ouvidoria-faq .faq-content a:hover{
  border-bottom-color: rgba(245, 124, 0, .65);
}

/* Ajuste do título do FAQ (pergunta) para ficar mais “premium” */
.ouvidoria-faq .faq-trigger span{
  font-size: 15px;
  font-weight: 900;
  letter-spacing: .2px;
}

/* um “subtle glow” ao abrir: melhora o foco visual */
.ouvidoria-faq .faq-item.is-open .faq-trigger{
  background: linear-gradient(180deg, rgba(11, 78, 162, .06), #ffffff);
}

/* Mobile refinado */
@media (max-width: 480px){
  .ouvidoria-faq .faq-content{
    padding-left: 26px;
  }
  .ouvidoria-faq .faq-content p{
    font-size: 13.5px;
    line-height: 1.8;
  }
  .ouvidoria-faq .faq-content:before{
    left: 16px;
  }
}

/* =========================
   FORM PREMIUM (Ouvidoria)
   ========================= */

/* container do form */
.ouvidoria-form{
  background: #f4f6f8;
  border: 1px solid #e6e8ec;
  border-radius: 16px;
  padding: 22px;
  box-shadow: 0 10px 26px rgba(0,0,0,.06);
}

/* grid bonito e consistente */
.ouvidoria-grid{
  display:grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
  margin-top: 10px;
}

@media (max-width: 980px){
  .ouvidoria-grid{ grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 620px){
  .ouvidoria-grid{ grid-template-columns: 1fr; }
}

/* campo base */
.ouvidoria-form .field{
  position: relative;
}

/* INPUT/SELECT/TEXTAREA PREMIUM */
.ouvidoria-form input[type="text"],
.ouvidoria-form input[type="email"],
.ouvidoria-form input[type="date"],
.ouvidoria-form select,
.ouvidoria-form textarea{
  width:100% !important;
  max-width: 100% !important;
  display:block !important;
  background:#fff !important;
  border: 1px solid #d7dbe3 !important;
  border-radius: 12px !important;
  padding: 13px 14px !important;
  font-size: 14px !important;
  line-height: 1.2 !important;
  color:#111827 !important;
  outline: none !important;
  box-shadow: 0 1px 0 rgba(0,0,0,.02) !important;
  transition: border-color .18s ease, box-shadow .18s ease, transform .05s ease;
}

/* textarea */
.ouvidoria-form textarea{
  min-height: 150px;
  resize: vertical;
  line-height: 1.55 !important;
}

/* campo full */
.ouvidoria-form .field-full{
  grid-column: 1 / -1;
}

/* Placeholder mais elegante */
.ouvidoria-form input::placeholder,
.ouvidoria-form textarea::placeholder{
  color:#9aa3b2 !important;
}

/* Foco premium */
.ouvidoria-form input:focus,
.ouvidoria-form select:focus,
.ouvidoria-form textarea:focus{
  border-color: #0b4ea2 !important;
  box-shadow: 0 0 0 4px rgba(11,78,162,.12) !important;
}

/* Select com aparência premium (mantendo compatibilidade) */
.ouvidoria-form select{
  -webkit-appearance: none;
  -moz-appearance: none;
  appearance: none;
  padding-right: 40px !important;
  background-image:
    linear-gradient(45deg, transparent 50%, #f57c00 50%),
    linear-gradient(135deg, #f57c00 50%, transparent 50%);
  background-position:
    calc(100% - 18px) calc(50% - 2px),
    calc(100% - 12px) calc(50% - 2px);
  background-size: 6px 6px, 6px 6px;
  background-repeat: no-repeat;
}

/* Date input: deixa consistente */
.ouvidoria-form input[type="date"]{
  padding-right: 14px !important;
}

/* Anônimo: visual melhor */
.ouvidoria-form.is-anon input[readonly],
.ouvidoria-form.is-anon input:disabled{
  background: #eef1f5 !important;
  border-color: #d7dbe3 !important;
  color:#6b7280 !important;
}

/* Botão premium */
.ouvidoria-actions{
  margin-top: 16px;
  display:flex;
  justify-content:flex-start;
}

.ouvidoria-btn{
  border: 0 !important;
  cursor:pointer;
  border-radius: 12px !important;
  padding: 12px 22px !important;
  font-weight: 900 !important;
  letter-spacing: .2px;
  color:#fff !important;
  background: linear-gradient(135deg, #0b4ea2, #083a79) !important;
  box-shadow: 0 10px 18px rgba(11,78,162,.22) !important;
  transition: transform .08s ease, box-shadow .18s ease, filter .18s ease;
}

.ouvidoria-btn:hover{
  filter: brightness(1.05);
  box-shadow: 0 14px 22px rgba(11,78,162,.28) !important;
}
.ouvidoria-btn:active{
  transform: translateY(1px);
}

/* Espaçamento do texto */
.ouvidoria-texto{
  margin-top: 18px;
  color:#1f2937;
  line-height: 1.7;
}

/* ALERTS alinhados com o premium */
.ouvidoria-alert{
  border-radius: 14px;
  box-shadow: 0 8px 18px rgba(0,0,0,.06);
}

/* =========================
   SUCESSO - OUVIDORIA
   ========================= */

.ouvidoria-success{
  max-width: 720px;
  margin: 40px auto;
  background: #ffffff;
  border-radius: 18px;
  padding: 34px 28px;
  text-align: center;
  border: 1px solid #e6e8ef;
  box-shadow: 0 16px 36px rgba(0,0,0,.08);
}

.success-icon{
  width: 64px;
  height: 64px;
  margin: 0 auto 16px;
  border-radius: 50%;
  background: linear-gradient(135deg, #22c55e, #16a34a);
  color: #fff;
  font-size: 34px;
  font-weight: 900;
  display: flex;
  align-items: center;
  justify-content: center;
}

.ouvidoria-success h2{
  font-size: 26px;
  font-weight: 900;
  color: #0b4ea2;
  margin-bottom: 12px;
}

.ouvidoria-success p{
  font-size: 16px;
  line-height: 1.7;
  color: #1f2937;
  margin-bottom: 12px;
}

.ouvidoria-success .success-sub{
  font-size: 14px;
  color: #6b7280;
  margin-bottom: 22px;
}

/* reutiliza seu botão premium */
.ouvidoria-success .ouvidoria-btn{
  display: inline-block;
  text-decoration: none;
}

/* Texto introdutório */
.ouvidoria-intro{
  max-width: 900px;
  margin: 0 auto 32px;
}

.ouvidoria-intro h2{
  font-size: 26px;
  font-weight: 900;
  color: #0b4ea2;
  margin-bottom: 14px;
}

.ouvidoria-intro p{
  font-size: 15px;
  line-height: 1.8;
  color: #1f2937;
  margin-bottom: 12px;
}

.field-hint{
  display:block;
  margin-top:4px;
  font-size:12px;
  color:#6b7280;
}